Why Do My Business Hours Show Wrong on Google, Even Though the Website Is Right?
A customer shows up to a locked door during posted business hours, or calls a number that's been disconnected for two years. The owner checks the website, everything is correct there, so the mistake feels like it came out of nowhere.
What you might notice
The website is accurate. A Google search, a GPS app, or an old directory listing is showing something else entirely, an old address, a wrong phone number, or hours that haven't applied in years.
What's actually going on
Business information tends to live in dozens of directories most owners have never visited, some copied from each other years ago and never corrected since. Google cross-checks these listings against each other, and a mismatch anywhere in that web can quietly undermine trust in the listing customers actually see.
Why it matters
A wrong hour or a dead phone number doesn't just cost one customer, it chips away at whether Google (and the person searching) trusts the listing at all.
What the fix usually involves
The fix is a cleanup pass across the directories that matter, correcting the business name, address, and phone number everywhere they've drifted, so every source tells the same story.